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Meet the AI Support Assistant – Your RSpace Help Companion
Meet the AI Support Assistant – Your RSpace Help Companion
The AI Support Assistant is our new intelligent support bot designed to provide you with instant, reliable answers about the RSpace platform—anytime you need them.
This assistant is powered by our official Help Center documentation, meaning every response it generates is drawn directly from the most accurate and up-to-date resources we provide. Whether you're a new user or an experienced researcher, the AI Support Assistant ensures you’re never stuck when navigating RSpace.
With the AI Support Assistant, you can:
Instantly access clear explanations of RSpace features and tools.
Learn how to use powerful functionalities such as Filter, Analyze, Explore, Extract, and more.
Receive guidance based on best practices, platform overviews, and step-by-step support, all aligned with our documentation.
You can access the AI Support Assistant at any time, regardless of which tool you're using or which page you're on. Simply click the purple orb located at the bottom center of the interface—it's always available to assist you throughout the RSpace platform.
It’s the fastest way to get platform answers without searching through articles—your 24/7 companion for mastering RSpace.
How to Use the AI Support Assistant
Click the AI Support Assistant icon (a purple orb) located at the bottom center of your screen.
Start New Chat and In the "Ask anything about RSpace" field, type your question.
Start New Chat
Ask anything about RSpace
The assistant will shortly generate a response based on your input.
Review the references shown below the response, which indicate the sources used from our Help Center.
Each reference includes a relevance score (from most to least relevant). Clicking a reference will take you directly to the corresponding Help Center article for further reading.
The AI Support Assistant ensures you get reliable, source-backed answers—fast.
AI Support Assistant vs. Chat Bot – What's the Difference?
Both the AI Support Assistant and the Chat Bot leverage advanced AI technology, but they’re built to assist you in very different ways:
| Feature | AI Support Assistant | Chat Bot |
|---|---|---|
| Purpose | Platform support and guidance | Research content exploration |
| Information Source | RSpace Help Center & documentation | Your uploaded Dataset (e.g. research papers, PDFs) |
| Responds To | Questions about platform features, navigation, usage, and troubleshooting | Questions about the content within your dataset |
| Answers With | Documentation-based summaries and feature overviews | Direct responses with references and citations from your dataset |
| Best Used For | Learning how to use RSpace effectively | Gaining insights from your research material |
You can expand or minimize the chat box at any time for a more comfortable experience. 
Additionally, the assistant offers useful options:
Edit Title of your chat
Delete Chat
Start New Chat
In short, the AI Support Assistant helps you use RSpace, while the Chat Bot helps you understand your research.
Together, they create a powerful ecosystem for seamless user support and deep content interaction.