Meet the AI Support Assistant – Your RSpace Help Companion

Meet the AI Support Assistant – Your RSpace Help Companion

The AI Support Assistant is our new intelligent support bot designed to provide you with instant, reliable answers about the RSpace platform—anytime you need them.

This assistant is powered by our official Help Center documentation, meaning every response it generates is drawn directly from the most accurate and up-to-date resources we provide. Whether you're a new user or an experienced researcher, the AI Support Assistant ensures you’re never stuck when navigating RSpace.

With the AI Support Assistant, you can:

• Instantly access clear explanations of RSpace features and tools.

• Learn how to use powerful functionalities such as Filter, Analyze, Explore, Extract, and more.

• Receive guidance based on best practices, platform overviews, and step-by-step support, all aligned with our documentation.

• You can access the AI Support Assistant at any time, regardless of which tool you're using or which page you're on. Simply click the purple orb located at the bottom center of the interface—it's always available to assist you throughout the RSpace platform.

It’s the fastest way to get platform answers without searching through articles—your 24/7 companion for mastering RSpace.

How to Use the AI Support Assistant

Click the AI Support Assistant icon (a purple orb) located at the bottom center of your screen.

Start New Chat and In the "Ask anything about RSpace" field, type your question.

Start New Chat

Ask anything about RSpace

The assistant will shortly generate a response based on your input.

Review the references shown below the response, which indicate the sources used from our Help Center.

Each reference includes a relevance score (from most to least relevant). Clicking a reference will take you directly to the corresponding Help Center article for further reading.

The AI Support Assistant ensures you get reliable, source-backed answers—fast.

AI Support Assistant vs. Chat Bot – What's the Difference?

Both the AI Support Assistant and the Chat Bot leverage advanced AI technology, but they’re built to assist you in very different ways:

Feature	AI Support Assistant	Chat Bot
Purpose	Platform support and guidance	Research content exploration
Information Source	RSpace Help Center & documentation	Your uploaded Dataset (e.g. research papers, PDFs)
Responds To	Questions about platform features, navigation, usage, and troubleshooting	Questions about the content within your dataset
Answers With	Documentation-based summaries and feature overviews	Direct responses with references and citations from your dataset
Best Used For	Learning how to use RSpace effectively	Gaining insights from your research material

In short, the AI Support Assistant helps you use RSpace, while the Chat Bot helps you understand your research.

Together, they create a powerful ecosystem for seamless user support and deep content interaction.