Billing Management Options: Personal Profile and Stripe

If the Researcher Workspace is not solving your needs, if you have questions about how to get the most out of it, or are experiencing any issues, please reach out to us on support@iris.ai and we will be very happy to help.

You can manage or cancel your subscription anytime directly from your Personal Profile section.

• Click the User Profile Icon, located in the bottom-left corner of your RSpace dashboard.

• From the menu, select Personal Profile.

• Click Change or Cancel Subscription to open the billing portal, where you can update your subscription type or cancel it.

You can Update Your Preferred Payment Method or Cancel your subscription anytime directly from Stripe.

• Click the Manage My Subscription option located in the lower-left corner of your RSpace dashboard.

• Access the Stripe Customer Portal: You’ll be redirected to Stripe’s portal. Enter your email address, and you’ll receive a secure link to access your customer portal.

Note: The email may be filtered to your Spam or Junk folder, so please check there if it doesn’t appear in your inbox.