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Terms Of Service

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I. General Conditions

These Terms of Service settle the relationships between the service provider (hereinafter referred to as IRIS.AI) requested through the domain, on one hand, and the users of the services (in particular, the purchase of the following services: access to a virtual platform for research processing, made up of different tools, depending on the purchased subscription plan (hereinafter referred to as the Service or the Services), requested through the domain (hereinafter referred to as the Website), on the other hand.

These Terms of Service are binding for all clients/buyers/users of the Services offered in the Website. Any use of the Website means that you have carefully read and understood the Terms of Service for its use, that you have fully accepted them, and that you agree to respect them unconditionally. We recommend you to also carefully read the Website’s Privacy Policy.

IRIS.AI reserves the right to make unilateral changes, updates and amendments at any moment of these Terms of Service, where their publication shall be deemed an official notice to the users about the changes that have been made. Therefore, we would like to ask you to regularly check the content of this document. For any deal made via the Website, the Terms of Service in force are those that have been in force at the moment the deal was made remotely between the Client and the Provider of the services.

If any of the regulations set out in these Terms of Service for the use of the Website and the services described in it, turn out to be void or inapplicable, regardless of the reason, this shall not result in the invalidity or inapplicability of the rest of the regulations.

The webpage is owned by Iris AI AS, a limited liability legal entity (AKSJESELSKAP), established and existing under the legislation of the Kingdom of Norway, with registration number 916 246 269, having its registered office and principal place of business in: Kingdom of Norway, Bærum municipality, Stabekk region 1368, Michelets vei 54B, email address: (“General Information”).


If makes material changes to these Terms, we will notify you by email or by posting a notice on our site before the changes are effective. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.

II. General Conditions

Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis.

Support for IRIS.AI’s Services is only available in English, via email.

You understand that IRIS.AI uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, IRIS.AI, or any other IRIS.AI service.

You may use the IRIS.AI static hosting service solely as permitted and intended to host your organization pages, personal pages, or project pages, and for no other purpose. You may not use IRIS.AI pages in violation of IRIS.AI’s trademark or other rights or in violation of applicable law. IRIS.AI reserves the right at all times to reclaim any IRIS.AI subdomain.

You acknowledge that, in connection with any content uploaded by you to the IRIS.AI Services, you are solely responsible for its full legal compliance with all applicable legislation, including copyright and other intellectual property rights-related laws, and thus hold IRIS.AI harmless for your actions.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by IRIS.AI.

Unless a written contract has been signed, the Terms of Service constitute the entire agreement between you and IRIS.AI and govern your use of the Service, superseding any prior agreements between you and IRIS.AI (including, but not limited to, any prior versions of the Terms of Service).

You agree that these Terms of Service and your use of the Service are governed by the laws of Norway, and that any disputes arising will be subject to the exclusive jurisdiction of the courts of Oslo, Norway.

III. Newsletter sign up

From the Website you can subscribe to our Newsletter. By doing this, you will be notified about the latest developments of our products and services, you will receive information materials in the scope of IRIS.AI’s mission to leverage Artificial Intelligence technologies to foster science-based research and development.

To register and become a subscriber to the Newsletter provided by IRIS.AI, you need to make the following steps:

Enter your email, first name and last name in the “SIGN UP FOR OUR NEWSLETTER” section of the “HOME” page. Please read our Privacy Policy and Terms of Service as you will have to agree with the latter before subscribing to our Newsletter. Then press the “SUBSCRIBE” button to finish the subscription.

In the future, you will receive regular updates by us at the email address you provided. In case you want to unsubscribe from the email list or update your subscription preferences, you will find an option to automatically do that after pressing the respective buttons “Unsubscribe” or “Manage preferences”, which are located at the end of each email we send.

IV. Registration

All paid plans must enter a valid payment account. Free accounts are not required to provide payment account information.

You can use our Website and place orders of subscription plans by registering as a website user and creating an account. To register and become a Website user, you should take the following steps:

  • click on the “Register” or “FREE SIGN UP” button on the “HOME” page;
  • Fill in the mandatory fields in the “SIGN UP” form. To register, you need to enter your first name, family name, valid email address and the account type you are willing to create. If you are signing up for our Website by someone’s referral, you may add the referral’s email address.
  • Please read our Privacy Policy and Terms of Service as you will have to agree with the latter before creating your profile.
  • You can subscribe to our Newsletter (see section Newsletter sign up above) by ticking the “I would like to receive product news and offers from” section.
  • After filling in all the required data in the mandatory fields, click on the “SIGN UP” button and we will send a confirmation email to your email. In this email you will find a link to set a password for your profile and sign in to it. In case you have forgotten your password, you can recover it through the “LOG IN” section by clicking on the “Forgot password?” button and entering the email address you have provided in your registration form. The Website will automatically generate a message containing a link to the Website to create your new individual password.

V. Orders of Services

You must be 16 years or older to purchase this Service. Children of age of 13 years or older may use this Service with the consent and under the supervision of their parents and guardians.

You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

You can make orders for IRIS.AI’s services 24/7, including on weekends and official holidays. Your order will be processed on the next possible business day.

To purchase a subscription plan from the Website online, you need to make the following steps:

  • From our “HOME” page log in your account or start the sign-up procedure as a guest while subsequently you will be asked to register and log into your account before placing an order.
  • Customize the subscription plan you would like to purchase from IRIS.AI in the “Packages” section of the “Subscriptions” page by choosing its basic pricing calculated based on the duration of the subscription period according to our price list (the Product).
  • By purchasing any of the premium subscription plans, you will have an initial 10 days free trial premium period during which you won’t be charged the price of the chosen subscription plan and during which period you can cancel your subscription without further payments or fees.
  • After your free trial, you’ll be automatically charged for your chosen period. Cancel your subscription before your trial ends to not be charged.
  • When your subscription ends, it will be renewed automatically. You can cancel the auto-renewal anytime before the subscription ends, allowing you to use the tool for the remainder of the period.
  • When you choose the premium plan suitable for your needs, you may place an order by clicking the “START TRIAL” button.
  • The possible payment methods are the following: (i) payment via the “Google pay” platform; (ii) payment via the “Link” platform or (iii) payment by debit or credit card.
  • After placing the payment and within 24 hours of receiving the payment in the respective payment instrument of IRIS.AI, you will receive a purchase confirmation email and get access to the Product you purchased;
  • In case you do not receive a purchase confirmation email or you don’t get access to the Product you purchased, please get in contact with us via email indicated in the General Information in these Terms of Service.

Any request, which has been filled in correctly and sent via the Website, is a binding proposal for entering into a remote purchase agreement with IRIS.AI in line with these Terms of Service and the respective regulations of the legislation currently in force.

By placing an order you oblige and are held responsible for making sure that all data you have provided to IRIS.AI in relation to the purchase is correct, full and accurate as of the date of the purchase.

The purchases made on the Website and through our written and oral communication are fully secure. We guarantee the security of your personal data in strict compliance with the General Data Protection Regulation (EU) 2016/679) and the applicable legislation (for more information, please see the Website’s Privacy Policy).

VI. Order price and payment methods

The final amount payable by the user is the price of the respective subscription plan ordered by the user. The end prices of the plans/prices on the Website are in EUR (VAT included) and include any and all other taxes and fees payable under the law.

The price and payment method are indicated in each order.

Payment methods:

Payment via Google Pay

IRIS.AI accepts payments for the product you have selected via the Google Pay platform, which processes all personal data as assigned by IRIS.AI. This provider fully processes all payments made by the users. The process guarantees the highest levels of user personal data protection, for more information please visit: and

Payment via Link

IRIS.AI accepts payments for the product you have selected via the Link platform, which processes all personal data as assigned by IRIS.AI. This provider fully processes all payments made by the users. The process guarantees the highest levels of user personal data protection, for more information please visit: and

Payment by debit or credit card

IRIS.AI accepts payments for the products you have chosen using the following bank cards: Visa, Mastercard, American Express, UnionPay, etc. We do not collect or process bank accounts, credit card details, debit card details or any information regarding payment services. Such information is collected and processed by our partners – payment services providers and they have full responsibility for its protection. Where payments are administered by a third party with which IRIS.AI is in a contractual relationship (e.g. Stripe), whereby they process personal data based on an assignment by IRIS.AI, the process will guarantee the highest levels of user personal data protection. For more information, please visit:

For monthly payment plans, the Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. For any upgrade or downgrade in plan level while on a monthly billing cycle, the credit card that you provided will automatically be charged the new rate on your next billing cycle.

When changing from a monthly billing cycle to an yearly billing cycle, IRIS.AI will bill for a full year at the next monthly billing date.

Downgrading your Service may cause the loss of content, features, or capacity of your account. IRIS.AI does not accept any liability for such loss.

In terms of online payments, IRIS.AI does not assume any responsibility for any costs related to fees, commissions or other extra payments made by you or your bank as part of the transaction, or currency exchange costs that may be charged by the User’s bank operator in the cases, where the currency is other than EUR. Some banks charge extra fees when a card payment to IRIS.AI is treated as an international payment by your bank in line with its card payment rules for such transactions. The costs relating to such payments are fully covered by you.

VII. Purchase completion difficulties. Cancellations.

For the purposes of termination of the legal relations between IRIS.AI and the purchaser, only the following cases are considered non-performance:

  • IRIS.AI unilaterally and unreasonably terminates the Agreement;
  • IRIS.AI does not provide access to the Services within the specified term for reasons that cannot be attributed to force majeure circumstances beyond IRIS.AI’s control;

In the above cases, the order shall be canceled by IRIS.AI, of which you will be notified in a timely manner by the latter. If any of the above cases appears during the usage of the purchased subscription plan, the purchaser will be reimbursed an amount corresponding to the unutilized purchased plan, starting from the date of the termination of the legal relations by IRIS.AI by sending a notice to the purchaser. In case of termination of the legal relations, in the above cases, before the beginning of usage of the purchased subscription plan, the purchaser will be refunded the price paid by them in full. Your funds will be refunded via the payment method you used.

Any other full or partial cancellation of a purchase does not bring any responsibility or future obligations for any of the parties to the other party in relation to it and respectively none of the parties has the right to seek compensation for its cancellation from the other party. Examples of such cancellations might be the following cases:

  • We may, but have no obligation to remove content and accounts containing content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any IRIS.AI customer, employee, member, or officer will result in immediate account termination.
  • You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.
  • You must not transmit any worms or viruses or any code of a destructive nature. If your bandwidth usage significantly exceeds the average bandwidth usage (as determined solely by IRIS.AI) of other IRIS.AI customers, we reserve the right to immediately disable your account or throttle your file hosting until you can reduce your bandwidth consumption.

You understand that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

IRIS.AI does not warrant that (i) the Service will meet your specific requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, and (v) any errors in the Service will be corrected.

You expressly understand and agree that IRIS.AI shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if IRIS.AI has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third-party on the Service; (v) or any other matter relating to the Service.

The failure of IRIS.AI to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.

For all questions and difficulties relating to cancellations you can contact us by email as indicated in the General Information section of these Terms of Service.

VIII. Copyright and Content Ownership

We claim no intellectual property rights over the material you provide to the Service, neither over the content you create. Your profile, content and materials uploaded remain yours and you are solely liable for not infringing the intellectual property of any third-party. However, all training datasets generated in the Service belong to does not pre-screen content, but and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service.

You shall provide with all the necessary assistance, support, information and documentation, at your own expense, in cases when against there is any claim, demand, suit or proceeding made or brought against by a third-party alleging that your content, or your use of the Service in violation of this Agreement, infringes or misappropriate the intellectual property rights of a third-party or violates applicable law, and shall indemnify for any damages finally awarded against, and for reasonable attorney’s fees incurred by in connection with any such claim, demand, suit or proceeding. Provided that (a) promptly gives you written notice of the claim, demand, suit or proceeding; (b) gives you all the information of the defense and settlement of the claim, demand, suit or proceeding and you do not provide to all the reasonable assistance, support, information and documentation, you waive all your demands with regards to the amount of the damages and/or attorney’s fees incurred by, and you shall be considered liable and indemnify for the whole amount.

You may not settle any claim, demand, suit or proceeding made or brought against by a third-party alleging that your content, or your use of the Service in violation of this Agreement, infringes or misappropriate the intellectual property rights of a third-party or violates applicable law unless the settlement unconditionally releases of all liability.

The look and feel of the Service is copyright of All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from

IX. Personal data processing

Please, see the Privacy Policy (Personal data collection and processing policy) on our website:

X. Cookie policy

Please, see the Cookie Policy on our website:

Cookies are files containing information, including unlimited text, which are stored in user computers for the purpose of improving their experience with the respective website. These files allow recognizing the user and adapting the website in line with his/her preferences. Cookies usually contain the name of the website they belong to, the period they are stored for in the user’s computer, and a unique number.

The personal information accumulated through cookies can be used only for the performance of certain operations by the user – purchase of IRIS.AI’s products, as well as internal statistical purposes relating to the number of Website visits, including by third parties that IRIS.AI is in contractual relationships with in order to provide services to end users.

In general, the applications used to surf websites allow saving cookies by default. This setting can be changed to block the automatic saving of cookies in the web browser or inform the user every time a cookie is about to be saved by their computer. You can find detailed information about the different ways you can operate cookies in the settings of your browser (Internet Explorer, Mozilla, Chrome, Safari, etc.). Users should be informed that restricting cookies may affect some functionalities of the Website.

XI. Miscellaneous reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices of all Services, including but not limited to monthly and yearly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by email or posting the changes to the Service itself. shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

For any and all issues not settled by these Terms of Service, you can contact us by email as indicated in the General Information section of these Terms of Service. We will make every effort to answer your questions and we will fully collaborate to resolve any possible problem within the shortest period possible.

These Terms of Service are regulated by the respective local and EU legislation. In the event of any disputes between a user and IRIS.AI, these disputes shall be settled in the spirit of mutual understanding and compromise. If impossible, the competent authority to resolve any possible disputes shall be the respective local court, applying the respective local and EU legislation.

Last updated: 1st October 2023

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